Frequently Asked Questions
How can I make a payment?
We accept payment through credit/debit cards, echecks, check, or
through money orders. You can setup an account through our website and pay
online, make a payment over the phone, or mail payment to 72816 US Hwy 75
Ortonville MN 56278.
Where do I send payment to?
Make check payable to your specific storage facility and mail to
72816 US Hwy 75 Ortonville MN 56278
Do I need to sign a long-term contract?
No, we rent units on a month to month basis with a one-month
How do I book a unit?
Reservations can be made through facility websites or over the
phone with our staff.
Do I need insurance?
All personal property stored by occupant is stored at occupant’s
sole risk. Occupant must provide their own insurance for protection against
fire, theft, damage, and other perils.
The facility isn’t suitable for the storage of heirlooms or
precious, invaluable or irreplaceable property for which no immediate resale
market exists, objects which are claimed to have special or emotional value and
records or receipts relating to the stored goods. For further details please
refer to your signed contract.
How do I discontinue my rental?
Per the contract, written notice of termination is required 30
days in advance of the planned move-out. You are welcome to call, email, or
text your plans for move-out.
How do I complete my move-out?
Please empty the unit and sweep it out. Let us know when this is
What kind of lock do I need for my unit?
Occupants are responsible for supplying their own locks. We
recommend disc locks as they are more resistant to tampering.
How do I gain access to the facility?
If the facility is gated, a gate code will be given upon signing
the rental agreement thereby completing the move-in. Upon completion of the
move-in, your assigned unit will be unlocked and you can
move-in at your convenience.
How do I protect my items while being stored?
We take the security of our Occupant’s items seriously. We work
quickly to repair maintenance issues with regular inspections. Due to the
changing seasons at many of our facilities, occasional condensation can occur
due to concrete slab sweating during the warmer months. We chemically treat the
concrete in an effort to counteract this. To avoid potential issues related so
sweaty concrete slabs, we recommend that occupants use pallets if storing items
that can be damaged by condensation. We further recommend storing items
susceptible to moisture off the floor and/or in plastic totes.
The best practice for protection in all seasons is to place
items on pallets inside the unit.
Will my month be pro-rated when I move out?
No – all billing and move-outs occur on the first of the month.